
TSA does not process your TSA PreCheck name change. The company you enrolled through does. Enrollment is run by three separate providers, most people cannot remember which one they used, and that one missing fact is why this drags on. Here is how to find yours, what documents are accepted, and how long it takes.
Do I need to do this if I have Global Entry?
No. If you have Global Entry, NEXUS or SENTRI, your name change goes through Customs and Border Protection instead, and your PreCheck follows it. That benefit comes from your Trusted Traveler membership rather than a separate PreCheck record, so there is nothing to file with a PreCheck provider. IDEMIA says it plainly: if you already have a Known Traveler Number through Global Entry, NEXUS or SENTRI, you do not need to apply for another Trusted Traveler program.
If that is you, use our guide to changing your name with Global Entry and ignore the rest of this page. Everything below is for a standalone TSA PreCheck membership.
Which company handles my TSA PreCheck name change?
Whichever one you enrolled with, and the Known Traveler Number lookup tool will tell you which that was. Only the provider holding your record can change your name, so this is genuinely the first step, and it is the one almost everybody skips.
- Open the TSA Known Traveler Number lookup tool.
- Search using your details as they appear on the membership, which means your maiden name if you have not changed anything yet.
- Note which provider it names, and write your Known Traveler Number down while you are there.
One quirk worth knowing: the lookup tool is hosted by one of the three providers, so its web address says IDEMIA whichever company it reports back. That is normal and does not mean IDEMIA holds your record.
How do I start the name change?
Contact the provider the lookup tool named and ask how they want your name change submitted. Each of the three runs its own process, so the instructions that apply to you are theirs. TSA itself tells members to contact the enrollment provider they applied with rather than TSA.
| If your provider is | Call | Hours |
|---|---|---|
| TSA Enrollment by IDEMIA | 855-347-8371 | Mon to Fri, 8am to 10pm ET |
| TSA PreCheck by Telos | 1-833-777-1811 | Mon to Fri, 8am to 10pm ET |
| TSA PreCheck by CLEAR | 1-888-831-9070 | Mon to Fri, 8am to 10pm ET |
For general TSA PreCheck questions that are not about your individual record, TSA takes them through its own TSA PreCheck contact form. One piece of advice we will give firmly, and it applies to every address on this page: confirm where your documents should go with the provider directly, by phone, before you send personal or sensitive information. Submission addresses change, conflicting ones circulate online, and a marriage certificate plus a photo ID is everything someone would need to impersonate you.
What each provider actually requires
The three providers do not document this equally, and one of them barely documents it at all. Here is what each publishes, so you know what to expect before you call.
TSA Enrollment by IDEMIA
The most fully documented of the three, and the only one that publishes a step-by-step procedure. IDEMIA accepts your documents remotely rather than making you come in, and it specifies the channel when you contact it. You supply updated government-issued photo ID, your name-change document, your updated name split into first, middle and last, and your Known Traveler Number. IDEMIA states name changes may take up to 45 days, and that members must update their name before renewing online. Phone 855-347-8371, Monday to Friday, 8am to 10pm ET. IDEMIA help centre.
IDEMIA publishes TSAEnrollmentDocuments@tsa.dhs.gov as the e-mail address for name-change documentation, and 540-373-0620 as a fax alternative, asking that you write your Known Traveler Number on each document. Call IDEMIA on 855-347-8371 and confirm the address before you send personal or sensitive information. Conflicting submission addresses for TSA PreCheck circulate online, these are your identity documents, and a minute on the phone is cheaper than sending your marriage certificate to the wrong place.
TSA PreCheck by Telos
Telos publishes no dedicated name-change procedure, so expect to be told to come in person. Its FAQ does cover the underlying rule: if the name on your identity document or an existing membership does not match the name on your proof of citizenship document, you must provide legal linking documentation showing your name-change history. Telos frames that around an enrollment appointment, warning that without the right linking documents you will need to schedule a new appointment. There is no published remote-submission route and no published timeline. Phone 1-833-777-1811, Monday to Friday, 8am to 10pm ET, with a support address of support@telosid.com for questions. Confirm with Telos how and where to send documents before you send personal or sensitive information. Telos TSA PreCheck FAQ.
TSA PreCheck by CLEAR
CLEAR is the most flexible: it will take a name change by phone, by email, or in person at an enrollment location. CLEAR states that if your name has changed since enrollment you may update it by contacting customer support, and it gives the same timeline IDEMIA does, up to 45 days, with processing time varying by individual. On documents, CLEAR says a legal name change requires an original or certified name-change document such as a marriage certificate or divorce decree, on top of your usual ID. Phone 1-888-831-9070, Monday to Friday, 8am to 10pm ET, and CLEAR gives CLEARCustomerSupport@tsa.dhs.gov as its e-mail channel, available any time. Confirm the address with CLEAR before you send personal or sensitive information. CLEAR help centre.
One thing all three agree on. TSA lists exactly these three as its authorised enrollment providers, and both IDEMIA and CLEAR independently publish the same 45-day figure, so treat 45 days as the number to plan around whoever holds your record.
What documents does TSA accept for a name change?
Photo ID in your new name, plus the document that legally links the old name to the new one. For a married name change that linking document is your marriage certificate. Have both in hand before you contact your provider.
- Updated government-issued photo ID showing your new name, usually your new driver’s license.
- Your marriage certificate, and it has to carry a government seal. IDEMIA’s instructions are explicit that marriage certificates must include a government seal, so a plain photocopy is not enough. Order certified copies early, because several agencies want one at the same time.
- Your Known Traveler Number.
- Documents have to be legible. IDEMIA asks that you make sure there is no glare on them.
- Changing your name after a divorce instead? A divorce decree is accepted, and IDEMIA asks for the first page, the name change page and the signature page.
Two documents that will not work, and this one catches people out. IDEMIA states that Social Security cards and hospital-issued birth certificates are not acceptable documents for a name change. A new Social Security card feels like the obvious proof, and it is not. Our Social Security name change guide covers that step, which still comes first, and the full name change checklist covers the order for everything else.
How long does a TSA PreCheck name change take?
Up to 45 days. IDEMIA states that name changes may take up to 45 days to complete, that processing time varies by individual, and that TSA will complete your profile update within 45 days of receiving your documentation.
Plan around that number rather than hoping. If you have a trip inside the next six weeks, start this as soon as your new photo ID arrives and assume your old name is what you will be traveling under in the meantime.
Do I have to change my name before renewing?
Yes. IDEMIA is direct about it: members must update their name before renewing their TSA PreCheck membership online. Renewing first, in a name your record does not yet carry, is how people end up with two sets of details that disagree.
Why your ID, your KTN and your ticket all have to match
PreCheck is matched to your booking, not to a card, so three things have to agree. There is no TSA PreCheck card to replace. What you have is a Known Traveler Number, and it only works when the name on your reservation matches the name on your membership and the ID you hand over at the checkpoint.
Your Known Traveler Number goes in the Known Traveler Number field every time you book, and you can store it in your airline frequent flyer profiles so it carries across automatically. If a trip is already booked in your maiden name, leave the booking alone and travel under the name on the ID you will be carrying. Your passport has to agree too on international trips.
What happens if I do not update it?
You lose PreCheck until the change goes through. In TSA’s own words, if you change your name and do not update your TSA PreCheck membership to match the new details, you will not be able to use your TSA PreCheck benefits when traveling until the name change process is completed. That is straight from TSA’s guidance on updating your information.
So this is not a tidy-up job for later. It is the difference between the PreCheck lane and the ordinary one, on a membership you have already paid for.
Military spouses: there is a discount worth claiming
Military spouses get $25 off TSA PreCheck enrollment and renewal. It applies with an unexpired Department of Defense or Uniformed Services ID card that lists Spouse in the Relationship field, where the sponsor is Active Duty, Reserve or Guard. Telos notes it is not currently available to spouses of retired service members. Military survivor families can enroll or renew free with a verification letter from the Tragedy Assistance Program for Survivors or a TSA acknowledgement form.
A military name change has more moving parts than this one. Our military spouse name change guide covers DEERS, the ID card and the rest in order.
TSA PreCheck Name Change FAQ
Who do I contact to change my name on TSA PreCheck?
I have Global Entry. Do I have to change my TSA PreCheck separately?
How long does a TSA PreCheck name change take?
Does my marriage certificate need a government seal?
Can I use my new Social Security card as proof of the name change?
Do I need to update my name before I renew?
Does my Known Traveler Number change?
Is there a fee to change my name?
Is MissNowMrs part of TSA or the government?
The PreCheck update is one item on a list of more than thirty. If you would rather not work through the rest form by form, we fill them all in for you.


